With decades of experience, we humbly offer our services to you
When you need support and services for Fungilab products, you become part of a personal connection that strengthens the relationship people have with their Fungilab products. Every customer contact we have from our partners worldwide or directly with our support team is another opportunity for us to enrich any customer experience.
Every customer contact is a new opportunity for us to help and get to know each other better. It gives us the opportunity to be more efficient and understand first hand the client’s needs.
We want to let customers know that solving their technical issues and answering their questions means as much to us as it does for them. Whether you are teaching a customer how to do something or troubleshooting something technical, you will help someone’s day.
All starts when you become a owner
It all starts when you purchase a fungilab product. It is the beginning of a relationship.
Customers can use our expertise to learn repair processes, manage our global service and parts supply chain, build relationships with service providers, or develop and receive technical training.
Our team is focused on delivering world-class support and service through our partners worldwide, authorized service providers, and FGB repair centers.
Repair and inspection
We manufacture equipment to the highest quality standards but should an unexpected malfunction occur, we cover all servicing and travel costs. Certified Fungilab service engineers’ complete repairs and make certain they meet internationally recognized standards. With assistance from state-of-the-art software, our experts can more rapidly analyze problems and determine solutions.
Consistent servicing ensures that your instruments remain precise and accurate. Contact our representatives for all questions concerning your equipment.
Warranty extension
Extending your warranty for an additional year makes good business sense. You continue to get the same benefits as the original warranty – all parts and labor are covered. But you get even more... peace of mind knowing you won't have to deal with unexpected repair costs, and the satisfaction of having better control over your repairs budget.
Our policies ensure our best services for all our clients. Give us a call and find out how your instrument is supported.
Fungilab products accident protection plan:
Every Fungilab viscometer comes with a full one-year warranty. With the Fungilab Accident Protection Plan, you can extend your service coverage to 1, 2 or 3 years from the viscometers purchase date. The Accident Protection Plan provides coverage for mechanical and electrical failures in addition to drops, cracks, breaks and spills.
The Company’s protection plan gives you direct, one stop access to get global repair coverage for your viscometer (both parts and labor) through convenient service options.
Installation
At this stage, you'll know everything was done right the first time. Our experts will be at your site installing your equipment, so it operates with precision. They'll visually inspect the unit, conduct testing, provide operating instructions, and ensure the unit is optimized for your production process. After completion of service, you'll receive an installation certificate so you know what procedures were conducted.
Training
Your staff must have the proper knowledge and skills to operate our instruments and get reliable results. Over our many years of experience, we have developed first-rate user training methods so your staff achieves accurate readings.
By completing these well-rounded training programs, your staff will be better equipped to meet objectives and deadlines.
Improve productivity and accuracy with our instructional sessions.
On-Site training
Fungilab products are covered offering in-depth training sessions for customers requiring additional technical assistance. Call a sales representative today to schedule a training course at your facilities.
Maintenance and calibration
This module guarantees that our equipment meets validation and standardization requirements, such as ISO 9000, DIN, and other regulations. This gives you better control over future expenditure.
Consistent maintenance and calibration ensures the best service.
Only a verified FGB technical associate can perform an accurate instrument calibration. Schedule a consultation with a representative today to speak about your qualification needs.
Repair and inspection
We manufacture equipment to the highest quality standards, but should an unexpected repair event occur, we cover all servicing and travel costs. Certified Fungilab service engineers’ complete repairs and make certain they meet internationally recognized standards. With assistance from state-of-the-art software, our experts can more rapidly analyze problems and determine solutions.
Consistent servicing ensures that your instruments remain precise and accurate. Contact our representatives for all questions concerning your equipment
